BnbAmenity Blog

September 1, 2021

BnbAmenity: Introducing Custom Premium Amenities

Enhance Guest Convenience and Hosting Income

The quality and uniqueness of the Guest experience is very important to a Host’s success over time. Yet many items that could really make a Guest's stay special are too expensive to offer as a free amenity or would require you to unduly increase the price of your Listing if they were included. Some Guests may enjoy a costly amenity but others don’t want or need them, or might use the amenity but not ascribe value to it. Here we will show how a Host can offer special amenities only to those Guests who want using BnbAmenity

BnbAmenity: ,Offer Premium Guest Amenities to Increase Your Hosting Income and Guest Satisfaction

Do you Host on an OTA platform like VRBO or Airbnb? Have you ever wished that you could offer more to your Guests but been concerned that if you did so your cost of Hosting would be too high? Do you have a passion or craft that you would like to share with your Guests, but are not able to on the existing Hosting platforms?

Many items that could really make a Guest's stay special are too expensive to offer as a free amenity or would require you to unduly increase the price of your Airbnb if they were included. Some Guests may enjoy a costly amenity but others don’t want or need them or might use the amenity but not ascribe value to it. How can a Host offer special amenities only to those Guests who want them?

As a Host, I was faced with the same problem. I was Hosting a wonderful Airbnb next to hiking and biking trails and great recreational waterways. I wanted to offer the use of bicycles, water sports equipment, and other recreational equipment to Guests. Guests from the nearby city were not aware that they would be able to use such equipment at our vacation cabin and so left their equipment at home. Travelers from further away were logistically unable to bring large sporting equipment with them on the airplane. The cabin is also rather remote, so there is no place to rent or buy such equipment nearby. There was also the concern of legal liability as well as damage to the equipment if we were to just leave it out and make it available to Guests for free.

I just could not find a good way to make the equipment potentially available to Guests who wanted it. I tried making direct offers to rent the equipment, but the process was too time-consuming to justify the bother. But my Guests kept telling me they wished they had brought with them the very sports equipment I had locked away in the garage. I decided that every Host needed a solution to be able to share items that might be useful to Guests and allow the Guest to decide what they needed and self-provision the rental process so it took very little of the Host's time – something that would make it as easy as renting a paddleboard at a beach resort just by writing your room number down.

My Guests loved it! It opened up so many fun activities to them during their stay. I decided to offer the little widget I had built to some friends who also rented their homes nearby. Soon friends started asking if I could expand it to offer other types of amenities. Jose had a lovely fireplace but did not like leaving wood out because seasoned firewood is expensive and he did not want to drive up the base price of theLlisting. I created a Firewood Offer so those of his Guests who wanted to could enjoy a cozy fire. Trisha had a really secluded home with a wonderful view – she seemed to always be getting Guests who were planning a honeymoon or romantic getaway. She wanted to be able to offer a honeymoon hamper because she thought – what is romantic about driving 30 minutes to the nearest store to buy champagne and chocolates? Thomas is a farmer and also listed the old farm house for Guests – he would leave out some of the farm’s produce for Guests but became irritated that frequently Guests would not use the fresh produce and it would be wasted. He wanted a way to make sure his produce was only left for Guests who would value it and use it. Trying to help our friends solve their particular Hosting amenity issues became a minor obsession for us. What started out as a simple widget evolved into the solution now called BnbAmenity.

Over time, BnbAmenity has matured into a powerful cloud-native solution to connect Hosts with their Guests in a more intimate and customizable fashion than is possible on the major OTA platforms – and to enable those Hosts to offer items that are unique to their homes that will enhance the Guests stay in ways not possible before. I started with a desire to enable Guests to enjoy a bicycle ride and ended up a year later having taken a journey myself. I hope that you as a Host will enjoy BnbAmenity, and that it can enable you to offer the extra items that will make your Guests’ Stays much more convenient and special.

If you would like to offer something that you do not see as an option already, you can use the Custom Offer option or you can email me at info@bnbamenity.com – there is nothing I like better than to enable a new Guest amenity that I had not previously thought of! Just last week, John in Denver contacted me about enabling him to offer his own handmade furniture pieces in his place for sale to Guests – turning his Listing into a gallery space for his creations! Hosting offers so many opportunities to share our passions with Guests. I love using BnbAmenity o enable so many unique Hosts to offer the specific amenities that make their homes extra special to Guests.

How Does BnbAmenity Work?

Join BnbAmenity. Select the Offers that you would like to send your Guests. You can customize the Offers with your own descriptions and photos or use BnbAmenity’s standard Offers – you can use our Smart Pricing or you can set your own price. When a Guests books, put their contact information and dates of stay into BnbAmenity. The Guest will be sent an Offer which is good for up to 24 hours before their stay begins - you can also customize how long the Offer is good for if you need more or less notice than 24 hours. If you would like to resend the Offer, you can do this as well. If the Guest accept the Offer by completing payment on BnbAmenity you are immediately notified. When the Guest arrives, they confirm that the Offer was completed and payment will be made your account. The Guest is also invited to provide a review of the Offer so your future Guests will have confidence that your Offer is of high quality.

What happens if my Guest cancels their booking at my place but has accepted an Offer?
Guests can cancel Offers by confirming the cancellation of their booking and receive a refund.

What happens if my Guest no longer wants the Offer?
Guests can cancel the Offer up to 48 hours prior to their check-in date.

What happens if a Guest does not like the amenity Offered and wants a refund?
Guests can seek issue resolution through BnbAmenity Resolution Center and seek a partial or complete refund, if for example, the Host forgot about the Offer and it was not there upon check-in. BnbAmenity will contact you if this happens to resolve the issue together.

BnbAmenity Is a Great Tool for Hosts to Improve Their Guest’s Stay Experience and Enhance Their Hosting Income - Most Importantly, It is Free to Hosts!